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Terms and conditions

TrophySuperStore a trading name of Cobblers and keys LTd none as CK Group and will not be held liable for late delivery or any subsequent loss due to late delivery.

Please allow 7-10 days for delivery. If your item is needed urgently, please contact us before ordering for express charges and services. In most cases our items are dispatched and received by the customer within 3 days. 

By ordering with us you accept our terms and conditions.

1. Prices do not include postage and packing unless stated
2. Orders are subject to items being available we check our stocks weekly and update our systems but as goods are sold across the internet from time to time some are sold in conjunction with other buyers
3. Customers will be notified if there are any out of stock items.
4. We reserve the right to change these terms and conditions at any time. By continuing to use the site following any such change you will be deemed to have accepted such changes. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to such changes you must immediately stop using us. The most up to date Terms and Conditions will be the Terms and Conditions applied at the time of dispute.
5. We will not pass your details to any third party. We will however, send you emails from time to time on your acceptance of these terms an conditions.
6. Images shown are for illustration only and may not represent the product.
7. All weights shown are for postage and packing purposes only and do not refer to the actual weight of the item.
8. Unless otherwise specifically stated, Gold, Silver, Bronze and other metallic colours refer to the colour of the item and not the actual metal.

Engraving
1. Prices on engraving, and inscriptions are calculated by job or by alpha numeric characters and all punctuation including: full stops, slashes, commas etc.This site uses java script to count engraving characters so that it can charge accordingly, 20 plus characters is chargeable in some cases if java script is disabled on you device and unless we are in a free engraving offer period then engraving will be charged at the going rate at time of order, after your order has been placed, payment will be due before the order will be for filled.
 
2. Engraving may differ in layout or font from what you may choose or have the option of choosing to fit specific items. We will always Endeavour to use the layout requested, but due to size constraints we may have to modify the requested layout.
3. Bulk buying discount are unavailable on personalised or engraved items please contact us
4. Engraving of tankards will be completed with the handle to the right and hip flasks will be engraved on the front unless you state otherwise. If you would like these engraved differently please include this in your engraving notes.
5. Engraved pictures displayed on our products are not included unless specified by us.

Payment
1. We do not store credit card details nor do we share customer details with any 3rd parties.
2. Full payment is required at the time of order before you order will be processed, in the case of a pro forma invoice we will not dispatch your goods until we have received payment in full.
3. International orders above £250.00 - we accept bank transfer or Paypal only as a method of payment.
4. We do offer discounts on bulk purchases. If you would like to make a bulk purchase please contact us with your requirement to discuss our discounts.